Your Sunward credit and debit cards are protected by a system that detects unusual patterns of activity. Please let us know when you are planning a trip, especially one that will take you outside of the country. You can use your Sunward debit card anywhere Mastercard® is accepted worldwide to pay for purchases or to order local currency from your Sunward branch.
WHEN SUBMITTING A TRAVEL ALERT, PLEASE PROVIDE:
- Complete credit card or debit card numbers
- States or countries to which you will be traveling
- Dates on which you will begin and end travel
We will make a note on your account to help ensure transactions are approved and to minimize the need for phone calls to verify transactions against fraud. Notify us of your travel plans by calling 505.293.0500 or 800.947.5328, using Card Controls, sending us a secure message in online or mobile banking, or by visiting any branch.
Note: You can use Card Controls to submit travel notices for Sunward credit cards only. To submit a travel notice for an Sunward debit card, please send us a secure message via online banking.
To use Card Controls to submit a travel notice for your Sunward credit card, log into online or mobile banking and select the card for which you wish to submit the notice and click the drop-down arrow next to Travel Notices. Enter your travel start and end dates and click Save to complete the submission.
If activity is detected outside of your normal pattern, we will call you to verify if a purchase is legitimate. Providing us with your current cell phone number allows us to reach you when you’re away from home.
Please note: Some non-U.S. ATMs may not allow access to your Sunward savings account(s). If you will be traveling outside of the country, Sunward recommends that you have a debit card attached to a checking account, and/or use a credit card for purchases/transactions.
