Yes, you need to contact your employer/relevant entity and update your payroll's direct deposit and any other direct deposits you receive. If you have auto withdrawals from your account, you need to update those payments with your new routing number (307083911) and account number. The new account number will accept transactions beginning March 1, 2025. It’s important you update your payroll and other automated transactions as soon as possible.

Through April 28, 2025, Mountain America Credit Union will process your incoming ACH and check transactions they receive and send the transactions to Sunward to post to your account. During this interim period, it is important for you to update your employer and your other depositors with the new routing number (307083911) and your account number. You will need to stop using Mountain America Credit Union checks and start using Sunward checks as of March 1, 2025. We will send you a few free checks to get you started when we send you your welcome packet at the end of February. We will also include a coupon for you to order a box of checks for free during the first 90 days when you become a Sunward member. Your Mountain America credit and debit cards will also stop working as of March 1 and you will need to use your Sunward cards after March 1, see more on this in the credit and debit card section below. If you need to access your account and transaction information that occurred through February 28, please contact Mountain America.

For all account information through February 28, please contact the Mountain America service center at 800-748-4302 and ask for information regarding your account prior to the transition to Sunward. For account information and statements starting March 1, please contact Sunward.

You will be able to access your accounts via the Sunward online banking system, the Sunward mobile banking app, by calling our Contact Center at (505) 559-2024, or at any Sunward branch. For all account information through February 28, please contact the Mountain America service center at 800-748-4302 and ask for information regarding your account prior to the transition to Sunward. For account information and statements starting March 1, please contact Sunward.

If you are currently a member of Sunward and Mountain America Credit Union, you will receive a separate member number for your converted Mountain America account. However, you will be able to view both your original Sunward accounts and your converted Mountain America accounts in your online banking profile.

You can combine these accounts after March 1, 2025. Call our Contact Center at (505) 559-2024 or stop by any Sunward branch to get started.

If you are already enrolled in Mountain America Credit Union online banking, you will automatically be enrolled into Sunward online banking. You will be able to access your accounts in the Sunward online banking and mobile app starting March 2, 2025.

If you are not already enrolled in online banking at Mountain America, you will be able to enroll in Sunward online banking starting March 2, 2025 at gosunward.org or by using the Sunward mobile app.

Our mobile app is available on the Google Play Store and Apple App Store. Learn more at Sunward mobile app.

No, your Mountain America debit and credit cards will stop working after February 28, 2025. You will get your new Sunward Mastercard® debit card in the mail the last week of February 2025. If you have a Mountain America credit card you will receive a new Sunward Visa credit card via mail as well. You will need to activate your new Sunward cards on or after March 1, 2025. After your new Sunward cards have been activated, be sure to update your saved card information with merchants and bill-pay services to avoid any missed payments.

If your card hasn’t arrived by February 28, 2025, visit any Sunward branch for an instant-issue card. Find Locations.

Yes! All Sunward credit and debit cards offer contactless payment options, with the exception of the Sunward Business debit card.

Instead of a MyExpress card, you will receive a new Sunward debit card associated with a checking account. Sunward does not offer prepaid debit cards and your new Sunward debit card will function as a regular debit card. Learn more about the features and benefits of a Sunward debit card at GoSunward.org/DebitCard.

Yes, once you are a Sunward member, you can request a credit limit increase. Stop by any Sunward branch to learn more.

Yes. All Mountain America Credit Union credit cards will be converted to a Sunward credit card, which feature different rewards for some card holders. If your credit line is under $5,000 you will receive the Sunward Low Rate Platinum card. If your credit line is $5,000 or greater, you will receive the Sunward Visa Signature card with a 1.5% cash rebate. Learn more about Sunward credit cards.

Your current rates and fees will carry forward to your Sunward credit card.

Yes, your new Sunward credit card payment due date will be the 23rd of each month, beginning April 23, 2025.

After March 1, 2025, send all credit card payments to Sunward at the following address:

Sunward
3707 Juan Tabo NE
Albuquerque, NM 87111

You can also make a payment via Sunward’s online banking portal or via our mobile banking app.

Yes, you need to contact your employer and update your payroll deposit and any other direct deposits you receive. If you have auto withdrawals from your account, you need to update those payments with your new routing number (307083911) and account number. The new account number will accept transactions beginning March 2, 2025.

While some of the internal transfer instructions will carry over to your new Sunward account, you should review and update these transfers if needed to ensure the transfer instructions are operating as you desired. You will be able to see and edit any such recurring transfers within the Sunward online banking portal or within our mobile banking app from March 2, 2025.

In most cases your username will remain the same, however, you will need to create a new password. This can be done the first time you access the Sunward online banking system.

In a few cases Mountain America members will not be able to keep their existing Mountain America online banking username because that username is already in use by another user at Sunward. In these instances, Sunward will be reaching out to the affected members to provide them a new username for Sunward’s online and mobile banking.

For those who are already both Mountain America and Sunward members, as of March 2, you will be able to access both your existing Sunward accounts and your accounts transitioning from Mountain America via your current Sunward online banking login.

At Sunward, online banking users can access all their accounts with a single username. If you have more than one username for your Mountain America accounts, only the username for your primary account (typically your checking account) will be kept, and you will have access to all your accounts when you log in with that username.