New members are asked to select a code word when opening an Sunward account. Your code word is an additional means of identification in instances where you cannot provide your photo ID – for example, when you are calling our Contact Center.
In our previous transactional system, code words were attached to specific accounts. Now, in our upgraded transactional system, code words are assigned to the primary account holder. If you have more than one primary account, you will now use the code word that is used for your oldest primary account. If an Sunward employee asks for your code word in a branch, and you don’t want to say it aloud, a helpful tip is to write it out and show it to the employee. This can help ensure accuracy and maintain confidentiality.
At Sunward we are always here to help. If you have any questions, call us at 505.293.0500 or visit any branch.
