With automated phone banking, you can call Sunward to check balances and history, make transfers, pay loans, and more. The system is responsive and will provide options according to the accounts and loans you have. The options you receive when you call may be different from those offered to other members.
ENTER YOUR ACCOUNT NUMBER
When you call 505.293.0500 or 800.947.5328, you will automatically enter the automated system. When prompted, simply say or enter your account number and phone PIN (a number specific to the phone system that is not your debit card PIN or online password) so the system can verify you as the individual authorized to access your account. Entering this information will also expedite service if you need to speak with a representative. If you do not have a PIN, you can create one using the On the Phone system. To do this, you will need information on your most recent statement. During the greeting, enter your account number, and when prompted to enter your PIN, say, “I don’t have one.”
USE VOICE OR KEYPAD COMMANDS
Speech recognition allows you to quickly navigate to your desired action without having to select multiple menu options or use your phone’s keypad. However, if you would prefer to use your telephone keypad, press * after entering your account number and phone PIN to be redirected to the keypad system. Press # anytime after entering information (your account number or PIN, for example) to inform the system that you are done entering your information.
REPRESENTATIVE ASSISTANCE
If you are calling to speak directly with a representative, enter your account number and PIN, then say, “representative.” If you don’t want to enter your account information, press star, zero, one, star (*01*) during the greeting. Please be aware that the representative will ask you to answer a number of security questions to confirm your identity if you opt not to enter your account number and PIN.
