The place to submit requests for services such as wire transfers or stop payments within online and mobile banking has been relocated. Sunward members should now use the Additional Services widget in online and mobile banking to access forms used to request a number of services.
Previously, members would send a secure message in online banking to submit these types of requests. Oftentimes, information needed to process the request would be overlooked or omitted. This would slow the processing time for the request. In the new Additional Services area, members will complete a form which will indicate all of the necessary information needed to submit their request. This new feature will allow us to process these service requests more quickly.
Below is a list of services and requests now available in the new Additional Services widget.
- Wire Transfers
- Skip-a-payments
- Order Checks
- Stop-a-payment
- Travel plans
To get started, log in to online or mobile banking and click on the Additional Services widget. Select the request you wish to submit, complete the form, and click submit. You can view submitted forms in the secure message area of online or mobile banking, or by clicking the ‘View Submitted Forms’ button in the Additional Services widget.
