CARD CONTROLS

Sunward offers an easier way to manage your Sunward debit or credit card – right in online or mobile banking. Turn your cards on or off, set alert preferences, and more with our Card Controls widget.

Features include:

• Instantly turn your debit or credit card on or off to control when they can be used.
• Get notified when your card(s) are used or declined.
• Report your credit card lost or stolen and request a replacement card.
• Submit travel notifications for your Sunward credit card.
• Transfer balances from other higher interest rate credit cards.

Start using these exciting features today! Log in to online or mobile banking and click on the Card Controls widget. Select the card(s) you wish to manage and complete the quick registration.

CONVENIENT ATM LOCATIONS

Shopper Benefits

Your Sunward debit card comes with built-in supports to help you shop smarter.

ZERO LIABILITY

Mastercard^® Zero Liability means you won’t be responsible for any fraudulent activity on a lost or stolen card if you report it to Sunward promptly.

Mastercard Zero Liability Policy
Report a lost or stolen card: Call 800.947.5328.

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PRICE PROTECTION

Should you find a lower price for a new item within 60 days from the date of purchase using your eligible Mastercard, you may be reimbursed for the price difference.

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EXTENDED WARRANTY

Doubles the original manufacturer’s or store brand warranty for up to one year when you pay with your eligible Mastercard.

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SATISFACTION GUARANTEE

If you become dissatisfied with a product you purchase using your eligible Mastercard within 60 days of purchase and the store will not accept a return, you may be eligible for a refund for the cost of the product up to $250.

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MASTERCARD ID THEFT PROTECTION^™

Mastercard’s ID Theft Protection monitors your online identity and sends you an alert if it detects that your personal information has been exposed to potential fraud or theft. There is no charge to use this service. Members with an Sunward Mastercard debit card may register for the service at mastercardus.idprotectiononline.com. The service will monitor the information you choose to provide, including:

• Credit and debit cards
• Social Security Number
• Passport number
• Name
• Address
• Financial account information
• Email addresses
• Medical information

If Mastercard identifies a security issue, you’ll receive an email alert that includes details about following up with an Identity Theft Specialist.

Guide to Debit Card Benefits

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Using Your Sunward Card When You Travel

Notify Sunward of Travel Plans To Keep Your Cards Safe and Working

Your Sunward credit card and debit card are protected by a system that detects unusual patterns of activity. Please let us know when you are planning a trip, especially one that takes you outside the U.S.

When activity is detected outside of your normal pattern, you’ll receive a phone call to verify the purchase is legitimate. Please provide us with your cell phone number so we can reach you when you’re away from home.

Card fraud is a widespread problem that you can help prevent. Call us at 505.293.0500 or 800.947.5328 or send a secure message in online banking, and we will make sure your cards are safe and continue working when you leave home.

Please provide the following information:

• Complete credit card or debit card numbers
• Countries to which you will be traveling
• The dates on which you will begin and end travel

Using your Visa^® or Mastercard^® credit card to make purchases overseas is a smart move. You'll be charged only the official exchange rate, plus a 1% international transaction fee.

Use your debit card worldwide anywhere Mastercard is accepted to pay for your purchase or get local currency from your checking account.

Please note that some foreign ATMs may not allow access to savings accounts. If you will be traveling outside the U.S., Sunward recommends that you have a debit card attached to a checking account or use a credit card for purchases/transactions.

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