If you are affected by the recent wildfires or flooding in New Mexico, please know that Sunward is here for you. Our team is ready to provide services and products tailored to your unique circumstances in challenging times. 

support for members affected by wildfires and flooding in New Mexico
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If you are affected by the recent wildfires or flooding in New Mexico, please know that Sunward is here for you. We understand the emotional and financial stress you may be facing, and offer our support.

Our team is ready to provide services and products tailored to your unique circumstances in challenging times. Options include any or all of the following:

HELP WITH MANAGING MONEY

  • Waiving of account overdraft fees and nonsufficient funds fees.
  • Increasing Courtesy Pay1 limit to a maximum of $2,500 (up from $1,500).
  • Waiving of penalties for early term certificate withdrawals.

LOAN ASSISTANCE

  • Skipping up to four monthly payments (instead of the usual two) within a rolling 12-month period on auto loans, signature loans, or credit cards. Sunward will also waive the $25 request fee and omit the requirement for six months of payment history that is typically required for skip-a-pay approval. Skipped payments will count toward the future availability of skip-a-pays. Learn more about Skip a Pay.REQUEST A LOAN SKIP-A-PAY  REQUEST A CREDIT CARD SKIP-A-PAY  
  • If you've used your available skips, you may request a Relief Loan, which provides an amount equal to up to three months of net pay, with no payments or interest for 90 days. APPLY FOR A RELIEF LOAN 
  • If you need help with your mortgage, you may request a loan extension.REQUEST A LOAN EXTENSION 
  • If you are a Sunward business member and need help with your commercial loan, please reach out to your business lending contact or contact us..

CONTACT US

Our friendly representatives are ready to help you navigate your finances during these difficult circumstances. You can call us at 800.947.5328 between Monday - Friday, 7:30 a.m. – 6:00 p.m. MT, or on Saturdays from 8:30 a.m. – 2:00 p.m., or send a secure message in online or mobile banking.

Please stay safe and know that we are thinking about you and everyone in the communities affected by the fires and flooding.

1Courtesy pay is a courtesy service that may allow overdrafts of your checking account for certain transactions. This means even if you don’t have money available in your checking account, Sunward may still authorize and pay automatic bill payments and other transactions that result in overdrafts to your account. Courtesy pay may even cover overdrafts of everyday debit card transactions (excluding ATM withdrawals) if you opt for this coverage. Sunward pays overdrafts using courtesy pay at our discretion, which means we do not guarantee that we will always authorize and pay any type of overdraft transaction. Limits on courtesy pay amounts apply.