You have questions. Violet has answers.
At Sunward, we've spent more than 75 years getting to know our members and finding better ways to show up for you. The latest way: Violet, our new virtual assistant, built to give you fast, friendly help online.
What is Violet?
Violet is a virtual assistant available right on our website, ready to help with the everyday questions that come up between visits to the branch, offering quick, straightforward answers. Violet is available for a chat now, ask her anything!
What can Violet help with?
- Providing instructions on how to open an account
- Finding the nearest branch
- Answering common questions about rates, products, or services
- Providing information to help you take the next step with Sunward
What happens when Violet can't help?
Some questions deserve a real conversation. When something needs a closer look, Violet connects you directly with a Sunward team member who can pick up right where you left off.
Violet is here to make things faster, not to replace the people you already trust.
Is my information safe with Violet?
Yes. Sunward takes your privacy and security seriously, and Violet is built on the same security and privacy standards you count on across all of Sunward's digital tools. Violet does not have access to your personal account information.
For your security, don’t share personal or sensitive financial information in your chat with Violet. This includes your social security number, account or card numbers, passwords, PINs and verification codes.
A version with even more capabilities is planned to be launched next year.
How do I start using Violet?
Look for Violet in the corner of our website. Violet's ready whenever you are, during business hours.
What if I just want to speak with a team member directly?
Simply type in “connect me with a team member” and Violet will connect you with a Sunward representative.
