Managing Security Questions

CU@home Online Tip

CU@home Online is designed to be convenient and secure, and sometimes requires additional verification to help protect your privacy. Security questions and forgotten password questions help safeguard your information and assist in regaining access to your account if you become locked out.

Follow these tips to help avoid getting locked out of CU@home:

• Update your questions and answers periodically. This may help you remember the answers and can prevent situations where the answer to your question may have changed over time. You can update your questions and answers at any time by logging in to CU@home Online, selecting the Self Service tab at the top, and then clicking on Manage Forgotten Password Questions and Answers and Manage Security Questions and Answers.

• Be mindful of whether you use proper names or nicknames. While it may seem appropriate to use proper names when answering a question, if you never refer to that person or place in the proper form, you may not think to answer the question that way in the future.

• Punctuation matters; capitalization doesn’t. Be careful when typing your answers. For instance, if your answer was “L.A.” you could type l.a. but not LA.

If you cannot access your account for any reason, call us at 505.293.0500 or 800.947.5328, or visit any branch for assistance reestablishing your online access.