Security questions are being discontinued as a means for two-factor authentication in online and mobile banking.
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Review and Update Your Security Settings to Protect Your Accounts
Sunward's online and mobile banking system is equipped with a number of security features to help our members safeguard their data. Two-factor authentication offers an additional layer of security by requiring you to type in a one-time code that is sent by email, SMS text message, or voice call.
You can enable two-factor authentication for use when you log in to the system, and it is also required to confirm certain functions, such as adding an external account for transferring funds, logging in from a new device or location, or when changing your password.
SECURITY QUESTIONS HAVE BEEN DISCONTINUED
Cybersecurity experts recommend moving away from security questions as a method for two-factor authentication, as correct answers can sometimes be discerned by hackers. As such, their use was discontinued in our most recent online and mobile banking system update.
If you previously used security questions as your preferred method, email will be enabled as the default method to receive a one-time code that you type into the system for two-factor authentication. You can set your preference to receive codes by SMS text message or voice call instead. You can also enable an authentication app that uses a time-based one-time password (called a "2FA App" in security settings). You must have at least one method stored for two-factor authentication.
You can review and update your security settings anytime by logging in to online banking via a desktop or laptop computer (these settings cannot be updated in the mobile app.) Once logged in, click the down arrow at the top right next to your name, choose “Settings,” then navigate to the “Security” tab
NEW LOGIN LINK ON THE Sunward WEBSITE
The login area of the gosunward.org home page has also changed. Instead of typing your username in the login area of the gosunward.org home page and then being redirected to the online banking platform to complete your login, you will click a button that takes you to the main login page where you can enter your username and password at the same time.
HAVE QUESTIONS?
Give us a call, chat with us online, or send us a secure message in online or mobile banking. Thank you for your help in protecting your Sunward accounts.
