Sunward members are continuing to report fraudulent phone calls and text messages from people claiming to be Sunward representatives. This includes spoofed phone calls which appear to originate from Sunward.

Man holding his phone and looking at it while holding his glasses.

Sunward members are continuing to report fraudulent phone calls and text messages from people claiming to be Sunward representatives. This includes spoofed phone calls which appear to originate from Sunward. 

Use caution if you receive a call that appears to be from Sunward. Remember, we will NEVER ask for your online banking credentials or for you to transfer money.

If you do receive a call that you suspect to be fraud, hang up immediately and reach out to us by calling our Contact Center, open Monday – Friday from 7:30 a.m. – 6:00 p.m. and Saturdays from 8:30 a.m. – 2:00 p.m., or by sending a secure message in online or mobile banking. 

WE ARE TAKING MEASURES TO PROTECT OUR MEMBERS FROM THESE FRAUDSTERS. HERE'S HOW YOU CAN HELP: 

  • Enable two-factor authentication in online and mobile banking. 
    • To do so, log into online banking from a desktop computer and click the downward arrow next to your name in the upper right corner. Click on Settings, then click on the Security tab. In the two-factor authentication section, ensure the Off/On button is set to On. 
  • Turn on login alerts to be notified each time your online banking account is accessed. 
    • To do so, log into online banking from a desktop computer and click the downward arrow next to your name in the upper right corner. Click on Settings, then click on the Notifications tab. Scroll down to the Authentication section and click on the gear icon on the right side of the screen. Ensure the Off/On button is set to On, choose how you would like to receive the alert, and click Save Changes. 
  • Review and turn on alerts to be notified each time money is moved from your account or a change has occurred to your online banking profile.  
    • To do so, log into online banking from a desktop computer and click the downward arrow next to your name in the upper right corner. Click on Settings, then click on the Notifications tab. Review the list of notifications and turn on the ones you wish to receive. To turn a notification on, click on the gear icon on the right side of the screen. Ensure the Off/On button is set to On, choose how you would like to receive the alert, and click Save Changes.