Here are some answers to questions and comments we’ve received about the online banking upgrade.
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We have upgraded to a new online banking system that provides easier navigation, enhanced functionality, improved design, and a unified experience across desktop and mobile devices. Here are some answers to questions and comments we’ve received about the online banking upgrade.
WHEN DID WE SWITCH TO THE NEW SYSTEM?
The upgrade occurred in March of 2018.
WHY DO I NEED TO GIVE Sunward MY EMAIL ADDRESS?
A current, working email is necessary for security reasons. You will be prompted to enter or confirm your email address in the new system before you can view your accounts.
If you do not have an email address, there are many services that offer free email addresses; we strongly encourage you to set up an address and provide it to Sunward, as important security alerts may be sent via email.
DOES THE NEW SYSTEM WORK WITH QUICKEN®?
Yes, you can still download and view your transactions in Quicken. However, Quicken Direct Connect is no longer available in the new online banking system. If you currently use Direct Connect, you will need to change your Quicken connection method to Express Web Connect (Windows) or Quicken Connect (Mac).
IS BUSINESS ONLINE CHANGING, TOO?
Business Online is not changing at this time. Watch for information about a Business Online upgrade in late 2018.
WHERE CAN I GET MORE INFORMATION?
Go to gosunward.org/online-banking for regular updates about the upgrade.
Quicken and the Quicken logo are trademarks or registered trademarks of Intuit Inc., in the United States and other countries.
