Learn more about the Animas account consolidation for business members.
Animas accounts moved into Sunward's transactional system starting on the evening of Thursday, June 30 through Friday, July 1, 2022.
We are here to help.
Yes – downtime occurred on Friday, July 1, 2022 while Animas accounts were moved into Sunward’s system. The Animas online banking system went permanently offline on June 30, 2022 at 4:00 p.m. MT.
Debit cards: Your new Sunward debit card (mailed in mid-June) can be activated and used now. To activate it, call the number provided with the new card. If you do not receive your new debit card, please contact us. Your old Animas debit card can no longer be used.
Credit cards: Animas credit cards will continue to work until they are replaced with a Sunward credit card in August 2022. Information about this change was mailed to card-holding members.
Direct deposits: Direct deposits (such as paychecks and Social Security checks) and other electronic payments will continue to operate as scheduled with no action required on your part.
Automatic deposits and payments scheduled to post on Friday, July 1 were posted in Sunward’s transactional system on Saturday, July 2. Automatic deposits and payments scheduled to post on or before Thursday, June 30 were posted normally.
Yes. Keeping your information secure and private is our top priority. The system consolidation process did not compromise the safety of your accounts, funds, or information.
Yes. A packet containing this information was mailed to Animas members in late May.
Yes. Your accounts use a new Sunward membership and primary account number. Members were mailed a letter containing their new numbers in early June. If you did not receive this mailing, please let us know.
Your new number is the same as your Animas number, with an added prefix of “22” and zeroes as needed to reach a total of 10 digits. For example, if your Animas number is 123456, your new Sunward number will be 2200123456.
Your full Sunward membership and primary account number, including the leading "22" and zeroes, are required to enroll in Sunward online and mobile banking.
Please note that your Sunward membership and primary account number is not the number that should be used when setting up new direct deposits or automatic payments. For automatic deposits and withdrawals, your Sunward account will be assigned a “direct deposit and automatic withdrawal number” that must be used in combination with the Sunward routing number (307083911). This number can be found by logging into Sunward online banking, selecting Accounts, selecting the desired checking account, and viewing the Account Details. If you order new Sunward checks, the number on the bottom of your checks will match the "direct deposit and automatic withdrawal number" that displays in Sunward online banking.
All of your accounts are now stored in Sunward’s transactional system. Once you have enrolled in Sunward’s online banking system (on 7/2 or later), you will see all of your accounts there.
Both primary and joint owners have the ability to transact on their jointly owned accounts. Sunward’s online and mobile banking takes a “person-centric” view of accounts. This means primary and joint owners can each view and transact upon their shared accounts using their own individual logins. Only primary account owners can view monthly account statements in Sunward online banking. Sunward makes a distinction between Joint Owners and Authorized Signers with respect to online banking access. Please contact Sunward at 505.293.0500 for more information.
If you wish to review the ownership structure of an account (for which you are the primary owner) and potentially open an alternative account, please contact us.
Sunward statements are sent by mail at the beginning of each month. Members who have enrolled in eStatements and eNotices will be sent an email notification that their statement is ready to view securely in online banking. Generally, eStatements are available a few days before printed statements are mailed.
Credit card, CreditLines, Home Equity CreditLines, business loan, and mortgage statements are sent separately.
No. June month-end statements were mailed in early July. Going forward, you will receive monthly statements from Sunward.
Yes. Statement history for May 2020 onward is available in Sunward’s online banking system. You can opt into eStatements and eNotices to stop paper mailings.
No change to branch availability is planned at this time.
You can transact on your accounts at any Sunward branch. Visit gosunward.org/locations for location details.
Yes. These ATMs are part of the nationwide CO-OP and CU Anytime ATM networks, which Sunward members can use surcharge-free. The networks include 30,000-plus surcharge-free ATMs, including ATMs located in retail establishments such as 7-Eleven and Costco. Many of these ATMs also accept deposits. Visit gosunward.org/locations for information.
Cash or check deposits can be made at ATMs that accept them. Note that ATMs at our Farmington and Bloomfield branches cannot accept deposits at this time. Use our locator to find ATMs near you that accept deposits.
If you’ve enrolled in Sunward’s online and mobile banking system , you can deposit checks remotely by uploading a photo or scanned image of the check.
Yes. This is a popular feature of Sunward’s online banking system and mobile banking app. Learn about Mobile Deposit.
Shared branching is not available for business accounts.
Annual safe deposit box rental fee amounts are changing as shown here:
| Box Size | 3x5 | 5x5 | 3x10 | 5x10 | 10x10 |
|---|---|---|---|---|---|
| Old Annual Fee | $20 | $30 | $40 | $50 | $60 |
| New Annual Fee | $19 | $26 | $31 | $43 | $75 |
Sunward assesses annual rental fees for safe deposit boxes on January 1 of each year. Here’s how we will facilitate aligning your next full annual rental fee so that it will be due and assessed on January 1, 2023:
Yes. Wire transfers can be fulfilled on business days (Monday to Friday) only. Learn more about our wire transfer services.
No. The Animas online banking system was taken permanently offline on Thursday, June 30, 2022. You can enroll in Sunward’s online banking system in order to view and transact on your accounts as of Saturday, July 2.
Get started here. You will need your new Sunward membership account number to get started.
For assistance during business hours, call 505.293.0500 or 800.947.5328, or contact us via the live chat function on gosunward.org.
Both primary and joint owners have the ability to transact on their jointly owned accounts. Sunward’s online and mobile banking takes a “person-centric” view of accounts. This means primary and joint owners can each view and transact upon their shared accounts using their own individual logins. However, only primary account owners can view monthly account statements in Sunward online banking. Please note: Sunward makes a distinction between Joint Owners and Authorized Signers with respect to online banking access. Please contact Sunward at 505.293.0500 for more information or to learn how to add an authorized user.
If you wish to consider changing the ownership structure of an account (for which you are the primary owner), please visit a Farmington-area branch or call us.
This means that all of your Sunward accounts, including those that are jointly owned, can be accessed under your individual login in online or mobile banking. After logging in, you will see jointly owned accounts alongside your primary accounts on your account dashboard.
Both primary and joint owners have the ability to transact on their jointly owned accounts. Sunward’s online and mobile banking takes a “person-centric” view of accounts. This means primary and joint owners can each view and transact upon their shared accounts using their own individual logins. However, only primary account owners can view monthly account statements in Sunward online banking. Please note: Sunward makes a distinction between Joint Owners and Authorized Signers with respect to online banking access. Please contact Sunward at 505.293.0500 for more information or to learn how to add an authorized user.
If you wish to consider changing the ownership structure of an account (for which you are the primary owner), please visit a Farmington-area branch or call us.
You may set up card controls for your new Sunward credit card and/or debit card in Sunward online or mobile banking using the Card Controls widget. Learn more at gosunward.org/card-controls. Controls that were set up for your Animas credit card will continue to work until the card is replaced with a Sunward card in mid-August 2022.
Yes. Your new Sunward cards have different numbers than your Animas cards. Learn more about mobile wallets at gosunward.org/mobile-wallets. Sunward’s cards support all major mobile wallets.
Yes. If you paid bills in Animas online banking, you will need to set them up in Sunward’s online banking system. Prior arrangements made in the Animas Bill Pay system were not converted. Learn about paying bills in Sunward online banking: gosunward.org/pay-bills
To get started, click on “Transfer & Pay Bills” in Sunward online banking.
Yes. If you had recurring transfers set up in Animas online banking, you will need to set them up in Sunward’s online banking system. To get started, click on “Transfer & Pay Bills” in Sunward online banking.
First, enroll in Sunward’s online banking system. You can view step-by-step information here. Once you have done so, you can set up the Sunward mobile banking app on a iPhone® or Android™ smartphone or tablet. Go to gosunward.org/mobile-app for links and more information.
No. If you already have access to Sunward online or mobile banking (for example, due to opening a Sunward loan after July 2021), you do not need to re-enroll. Your Animas accounts, including any for which you are a joint owner, now appear in Sunward online banking.
Yes. You can enroll in Sunward automated phone banking now. To do so, contact us during business hours at 505.293.0500 or toll-free at 800.947.5328. Learn more about automated phone banking at gosunward.org/on-the-phone. Self-enrollment is not available.
Currently, our online, mobile, and phone banking systems are offered in English only. Our Contact Center includes multi-lingual employees. We will make every effort to accommodate members who do not speak English.
Your Animas debit card stopped working after June 30, 2022. Please cut it up and dispose of it for extra security. New Sunward debit cards, mailed in mid-June, can now be activated and used.
Call the number on the sticker affixed to your new Sunward debit card to begin the activation process. For quick and easy activation, make the call from the primary phone number on record for your Animas accounts. If you activate your card from a different phone, a representative will verify your identity.
If you are having trouble trying to activate your new Sunward debit card using the phone number on the activation sticker, please call 800.466.0040 to proceed.
You can choose a 4-digit personal identification number (PIN) for your new debit card when you call to activate your card, or use the PIN that was sent to you in a separate mailing. If you set your PIN when activating your card on the phone, disregard the PIN in the mailer you received. Remember: Never carry your PIN with your card or share it with another person.
After activating your new card, if any charges were being automatically billed to your Animas debit card, please notify those companies of your new Sunward debit card number. To do so, call each billing company’s customer service number or visit their websites to update your card information.
If you have not received your new Sunward debit card, please contact Sunward at 505.293.0500 or toll-free at 800.947.5328, or stop by a branch.
You may continue to use your current checks after system consolidation. You do not need to order checks with the new routing number until you are running low on your current checks. Order new checks in Sunward online banking, by calling us, or by visiting any Sunward branch. IMPORTANT: You must use Sunward’s routing number in combination with your Sunward automatic withdrawal and direct deposit number when ordering new checks.
You may continue to use your current checks after system consolidation. You do not need to order checks with the new routing number until you are running low on your current checks. Order new checks in Sunward online banking, by calling us, or by visiting any Sunward branch. IMPORTANT: You must use Sunward’s routing number in combination with your Sunward account number when ordering new checks.
Sunward members may opt to use a substitute number on checks rather than their account number. The alternate number is issued upon request and may be used for automatic withdrawals and direct deposits. This approach hides the true account number in the event a checkbook is lost. The routing number on Sunward checks is different than the routing number on Animas checks.
Your Animas business checking account funds will move to a Sunward Access Business checking account, which offers unlimited Online BillPayer transactions. We also offer Basic Business and Active Business checking account types. Visit gosunward.org/business/checking for more information, and contact us if you want to make a change.
Business members with a sweep from a revolving line of credit will still have access to the line.
Yes. Sunward’s Courtesy Pay Program is available to business checking accounts and provides for the discretionary clearing/processing of member transactions presented against insufficient balances in eligible checking accounts up to an assigned limit. Courtesy Pay is distinct from overdraft transfer services in which members can elect to have funds transferred from other accounts and lines of credit to cover transactions presented against insufficient checking account balances. In addition, Courtesy Pay Plus covers non-recurring, one-time debit card purchases for members who opt-in and sign the Courtesy Pay disclosure.
Members who prefer to have items presented against insufficient funds returned instead of paid may opt-out of the Courtesy Pay program; however, the applicable insufficient funds fees will still be assessed.
Electronic deposits that were set up for your Animas account will continue to work after system consolidation with no action required on your part. Delays are not expected.
No. You do not need to alert them to any changes.
Requests for payments that originate from other organizations (such as for utilities, home owner association dues, insurance premiums, etc.), also called ACH payments, will continue to be made as scheduled without any action on your part.
To set up a new automatic payment on or after July 2, please use Sunward’s routing number (307083911) and your new Sunward automatic withdrawal and direct deposit number, which can be found by logging into Sunward online banking, selecting Accounts, selecting the desired checking account, and viewing Account Details.
Automatic payments that you previously set up/scheduled in the Animas Bill Pay system will not be converted. Learn about paying bills in Sunward online banking: gosunward.org/pay-bills
Bill payments scheduled for Friday, July 1 are expected to post in Sunward’s transactional system on Saturday, July 2.
Yes. If you have recurring transfers set up in Animas online banking, you will need to set them up in Sunward’s online banking system. To get started, click on “Transfer & Pay Bills” in Sunward online banking.
Yes. Past transactions, including payments by debit card and ACH transactions, will be listed in your transaction history in Sunward’s online banking system. Limited information will display for transactions that occurred prior to July 1, 2022. More details can be viewed on your monthly account statement. To access your statement history in online or mobile banking, log in and select More > eDocuments, then select the month you wish to view.
Yes. Wire transfers can be fulfilled on business days (Monday to Friday) only. Learn more about our wire transfer services.
You can view and transact on your loans within Sunward business online and mobile banking.
You can also visit any Sunward branch to make a payment, or mail your payment to:
Sunward
Attn: Business Services
PO Box 23040
Albuquerque NM 87192-1040
Your current Animas Visa Classic or Visa Platinum credit card will continue to work through Saturday, August 20, 2022. Current Animas credit card holders will be mailed their new Sunward credit cards in mid-August, 2022, and can activate and start using them as of Sunday, August 21, 2022.
Your Sunward credit card will have a new number. It will be important to update places where you have saved card information, such as bill pay services and merchants (for example, online subscriptions), with your new number.
No. If you have an Animas-issued Visa credit card, you will automatically be transitioned to a Visa Platinum® Value or Visa Signature® credit card. There is no need for you to re-apply.
If you do not currently have an Animas Visa credit card and would like a Sunward card, you can learn more and apply at gosunward.org/credit-cards.
If you have not received your new Sunward credit card by August 19, please contact Sunward at 505.293.0500 or toll-free at 800.947.5328 or stop by a branch.
Call 800.325.3678 to report loss or theft of your Animas credit card.
You can continue to call the number printed on the back of the Animas credit card. Once your new Sunward credit card is issued, you can call the number on the back of that card.
Points on purchases made with Animas-issued Visa credit cards stopped accruing as of April 30, 2022, in preparation for the retirement of the ScoreCard Rewards Program on June 30, 2022. After June 30, 2022, you will no longer be able to redeem points. More information has been mailed to cardholding members. Sunward’s Visa credit cards offer monthly cash-back rebate options.
Sunward’s Visa Signature and Visa Platinum Rebate credit cards offer monthly cash-back rebates instead of a rewards program with a catalog of pre-selected prizes. This offers our members the freedom to use their rebates however they would like. Learn more about Sunward’s credit cards: gosunward.org/credit-cards.
Until the conversion to Sunward credit cards in mid-August, you can continue to access and make payments on your current Animas credit card account(s) in person at a branch or online via the eZCard website, which can be accessed here. The eZCard link is also found on the gosunward.org website – click the arrow next to Online Banking on the home page and choose “Animas Member Visa Credit Card Login” from the drop-down menu.
The last day to make payments via the eZCard site is August 15, 2022, and the site will close on August 19, 2022.
Yes.
Yes. Members can initiate such a request within our online credit card application, by calling Sunward at 505.293.0500, or by visiting any branch.
Visit gosunward.org/credit-cards to learn about the many benefits offered by Sunward’s Visa credit cards.
Yes. Merchant Services will continue to work during the downtime Automatic deposits scheduled to post on Friday, July 1 are expected to post in Sunward’s transactional system on Saturday, July 2. Automatic deposits and payments scheduled to post on or before Thursday, June 30 will be posted normally.
No. Business members may continue to use their same third-party processor for credit cards.
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